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Building a Senior Management Team is as easy as ABC, so long as that doesn’t stand for Antony, Brutus and Cassius! Information is the power domain of peopleWe seem to have Freedom of Information Laws and a Freedom from Information culture. Who is the weakest link?BT Global Services are a major provider of outsourced IT services for thousands of businesses in the UK; customers doubtless reassured by their perception of BT as a big player. The communications regulator (OFCOM) has introduced a new voluntary code of practice for broadband service providers, asking them to declare realistic (actual) speed performance for their customer connections. About time too, some of the major broadband providers have ignored serious customer disappointment for far too long. IT takes two to tangle – NHS and Fujitsu contract terminationIt’s no surprise that the contract has broken down. I have seen so many similar situations, where the client expects the contractor to be “more flexible” (i.e. taking more risk) without recognising the need for mirroring the expected flexibility themselves (i.e. rewarding the increased risk of the contractor). The client can’t have it both ways. We are all supposed to be good little Europeans these days so why do we consistently break one of I am talking about the European Working Time Directive, which in my view is not only an extremely well-intentioned piece of Euro-legislation but also very well-ignored by almost [...] |
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