Workshop: a systematic approach to Balanced Scorecard evaluation

Kaplan and Norton’s Balanced Scorecard (BSC) methodology is now well into its second decade of worldwide adoption by a broad spectrum of organisations but experience shows widely variable quality in BSC outcomes.

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This workshop (based on a research project undertaken in 2007-08) sets out how a truly systematic approach to evaluation could improve BSC value, in three vital areas:

• scorecard integrity
• operational performance
• learning outcomes

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