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Shake IT all aboutAccording to a recent report, General Motors is likely to reverse its position on IT service provision – from an outsourcing model to in-house delivery. Of course, the outsource/insource cycle has been around for many years so the GM move is probably just part of the well-worn IT Hokey-Cokey: in-out-in-out, shake IT all about. Those with a longer memory READ MORE non-contractual contractual obligations In the world of contracted service delivery it is not uncommon to come across the terms ‘best endeavours’ and ‘reasonable endeavours.’ These phrases are either incorporated into the documentation, or expressed by service delivery managers, when a situation arises that is beyond their explicit contractual obligations. No matter how well-intentioned the phrase may be, it has no protection from legal READ MORE Jingle bells, Jingle all the way, Oh what fun it is to route Santa's ERP-driven sleigh! 
Troubleshooting assignments are quite often fairly hush-hush but there are some that I don’t talk about because nobody would believe me if I did. For example, Santa’s ERP implementation. Tweet READ MORE 
Tony Collins reports that UK Government CIO, John Suffolk has already bade farewell to his colleagues and friends. I hope he isn’t replaced with a new Chief Information Officer. Tweet READ MORE If prophets are despised in their own land, where does that leave Visionaries – are they trapped or liberated by their own insight? The V word has increasingly wide currency but is far more often misappropriated than warranted. So how do you recognise a true visionary among the pretenders? Picture credit: krish.tipirneni Well there is an obvious distinction READ MORE |
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