Learning to be a Genius

There has been a lot of fuss recently about the apparent disclosure of the Apple Genius training manual. Some commentators are completely uncomfortable with what they perceive as corporate indoctrination of staff.

But how else do you maintain a reasonable level of customer/ retail service across a global Enterprise without some standardisation and guidance?

There are doubtless many other companies READ MORE

Breaking up a team to keep it going

Very late afterthought from the London 2012 closing concert… there was a recurring theme of internal strife in the history of some of the featured ‘legends’ e.g. the Kinks, Pink Floyd, The Who, The Beatles etc.

This makes me think about the sustainability of even hugely successful teams and offers an interesting counterpoint to the longevity of teamworking within READ MORE

“Many people religiously make and re-make their ‘to-do’ lists; I don’t know anybody…”

“Many people religiously make and re-make their ‘to-do’ lists; I don’t know anybody that routinely keeps a ‘won’t do’ list.”

– colin beveridge READ MORE

“Many people religiously make and re-make their ‘to-do’ lists; I don’t know anybody…”

“Many people religiously make and re-make their ‘to-do’ lists; I don’t know anybody that routinely keeps a ‘won’t do’ list.”

– colin beveridge READ MORE

“Many people religiously make and re-make their ‘to-do’ lists; I don’t know anybody…”

“Many people religiously make and re-make their ‘to-do’ lists; I don’t know anybody that routinely keeps a ‘won’t do’ list.”

– colin beveridge READ MORE

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