Shake IT all about

According to a recent report, General Motors is likely to reverse its position on IT service provision – from an outsourcing model to in-house delivery.

Of course, the outsource/insource cycle has been around for many years so the GM move is probably just part of the well-worn IT Hokey-Cokey: in-out-in-out, shake IT all about.

Those with a longer memory READ MORE

non-contractual contractual obligations

Best endeavours might be a problem

In the world of contracted service delivery it is not uncommon to come across the terms ‘best endeavours’ and ‘reasonable endeavours.’ These phrases are either incorporated into the documentation, or expressed by service delivery managers, when a situation arises that is beyond their explicit contractual obligations.

No matter how well-intentioned the phrase may be, it has no protection from legal READ MORE

Effective IT service delivery needs a broker model

Don't fall for the IT hokey-cokey trap

A discussion on Linked-in, drew my attention to an article about Insourcing (bringing services back ‘in-‘house’ from an external provider. The article is predicated on a market trend, apparently recognised by Industry Analysts in early 2011.

However, I think that insourcing has long been part of the service delivery cycle (aka the IT hokey-cokey: in, out, in, out, shake READ MORE